Hassle-Free

Returns & Exchanges

We want you to love every piece. If it's not the right fit, we've got you covered.

Our Return Policy

At TheDërsi, your satisfaction is our priority. If you're not completely happy with your purchase, you may return or exchange it within 7 days of delivery, subject to the conditions below.

Return Window: 7 days from delivery date

Items must be in original condition with all tags attached.

How to Return or Exchange

1

Contact Us

Reach out on WhatsApp or email within 7 days of receiving your order. Share your order ID and reason.

2

Pack & Ship

Pack the item in its original packaging with all tags attached. We'll arrange pickup or provide a return address.

3

Refund / Exchange

Once we receive and inspect the item, we'll process your refund or ship your exchange within 3-5 business days.

Eligible for Return

  • • Wrong size delivered
  • • Damaged or defective product
  • • Wrong product delivered
  • • Product differs from description
  • • Unworn, unwashed with tags attached

Not Eligible

  • • Worn, washed, or altered items
  • • Items without original tags
  • • Sale / clearance items (final sale)
  • • Accessories (handbags, shoes)
  • • Returns after 7 days

Refund Information

Processing Time: Refunds are processed within 3-5 business days after we receive and inspect the returned item.

Refund Method: Refunds will be issued to the original payment method. For COD orders, refunds will be sent via bank transfer.

Shipping Costs: Return shipping is free for damaged/defective items. For size exchanges and change-of-mind returns, a nominal shipping fee of LKR 350 will be deducted.

Exchange: If you'd like a different size, we'll ship the exchange free of charge (subject to availability).

By making a purchase, you agree to our return policy. For full details, see our Terms & Conditions.

T&C apply to all returns and exchanges.